1. When will my card be billed
2. 2257 compliance statement
3. Card is billed by Authorize.net.
4. Delivery man and neighbors will not know
5. I didn't order this
6. Someone used my credit card
7. Contact someone about product questions
8. Out of stock items
9. We do not have a physical store to visit
10. Changes to an order already placed
11. My credit card was charged but I have not received my order
12. Package has been tampered with
13. Product shipped, but still hasn't arrived
14. Returns
15. Shipping Companies we use for shipping
16. When does my order ship?
17. Important Info for International Customers
18. Order Online
19. Our prices are in $US Dollars only
20. Pay by COD
21. Pay by Credit card
22. Pay by Debit Cards
23. Pay by Check

1. When will my card be billed

All orders placed before 5pm PST are processed overnight by the card processing company and are received the next morning at the warehouse.

2. 2257 compliance statement

All persons who appear in any visual depiction contained in pipedreamcompanystore.com were eighteen years of age or older at the time of the creation of such depictions. The records required by Section 2257 of Title 18 of the United States Code with respect to visual depictions of actual sexually explicit conduct are kept by the custodian of records, Nick Orlandino, who can be reached at info@pipedreamproducts.com, and has a business address of 21350 Lassen St., Chatsworth, California 91304, except with regard to visual depictions of actual sexually explicit conduct made before July 3, 1995, which are exempt from the requirements set forth in 18 U.S.C. § 2257 and 28 C.F.R. 75.

3. Card is billed by Authorize.net.

Your credit card will be charged by Authorize.net.

4. Delivery man and neighbors will not know

Your product is shipped in a plain cardboard box. And the "From:" address will have a discreet name also.

5. I didn't order this

Please contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card credited.

6. Someone used my credit card

Please contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card credited.

7. Contact someone about product questions

For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please contact us for a return authorization before returning any item. Return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please Contact Us.

If you do not follow all of the instructions on this page you may not be refunded at all or may incur a 25% restocking fee.

Without prior approval Pipedream Products does not reimburse for return shipping costs. Those shipping costs should not exceed the cost you paid for shipping. If you need a replacement immediately, call us, do not ship next day air and expect reimbursement for that.

If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the webpage address and let us know what the page said and what you found to be different. We will refund you if the necessary information is missing, and we appreciate help to improve our site.

If a product has clear and correct size measurements, then we will NOT allow a return because of size. If the size is not listed on the page, we will accept a return if you provide us with detailed accurate measurements that we can add to the site.

In your return package please include:

* The packing slip.

* A note telling us what the problem was.

* A note stating whether you would like a refund or an exchange for another item.

* If you do not include a note, you may not be refunded.

Please allow up to 3 weeks to receive your replacement or refund.

We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

Online is the best way to shop

Search by product name, size, material, color, category, etc. Our website is secure and safe.

8. Out of stock items

Our website is linked with inventory in the warehouse. Thus, items that are out of stock are automatically updated on the website as out of stock and can not be ordered.

9. We do not have a physical store to visit

We are a web based business based out of the Chatsworth CA area and do not have any physical store fronts. We ship world wide and have an extensive warehouse system to fulfill your order.

10. Changes to an order already placed

Your order is received and authorized against your credit card immediately. It reaches the distributor overnight and is entered into their automated system upon receipt.

Due to the volume of orders received, it is not possible to interrupt the process to make a change to your order at this point. It has already been authorized against your card and may have begun the packing process and/or may have shipped.

11. My credit card was charged but I have not received my order

If a customer reports that their card has been charged when our records show it as a decline the customer MUST fax a copy of the charge showing on their debit or credit statement along with a note of explanation and invoice number to this fax number for review. 1-818-885-0800.

12. Package has been tampered with

Our boxes are sealed shut with plain brown packing tape. If you receive a package that looks like it has been opened and resealed with clear packing tape, this means your order has been tampered with while in possession of UPS. If you like, you can refuse delivery from UPS and then contact us for refund or exchange. You may accept the package as it might be fine, but if not, we can still help you, but please understand that problems with that order are probably the fault of UPS and not us.

13. Product shipped, but still hasn't arrived

If you have your invoice number, you can track your order online.

By tracking online you can get your UPS or USPS tracking number. Contact UPS or US Mail with your tracking number to see if they have information on when your package will arrive.

If contacting the shipping company does not help, contact us.

14. Returns

For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please Contact Us. If you do not follow all of the instructions, you may not be refunded at all or may incur a 25% restocking fee.

Without prior approval Pipedream Products does not reimburse for return shipping costs. Those shipping costs should not exceed the cost you paid for shipping. If you need a replacement immediately, call us, do not ship next day air and expect reimbursement for that.

If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the webpage address and let us know what the page said and what you found to be different. We will refund you if the necessary information is missing, and we appreciate help to improve our site.

If a product has clear and correct size measurements, then we will NOT allow a return because of size. If the size is not listed on the page, we will accept a return if you provide us with detailed accurate measurements that we can add to the site.

In your return package please include:

* The packing slip.

* A note telling us what the problem was.

* A note stating whether you would like a refund or an exchange for another item.

* If you do not include a note, you may not be refunded.

Please allow up to 3 weeks to receive your replacement or refund.

We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

15. Shipping Companies we use for shipping

US Priority Mail, UPS for US orders, international carriers may vary (we promise times, not companies for international)

We do not accept COD orders.

16. When does my order ship?

We will ship your order as soon as we can after we receive the order. The warehouses are closed on weekends and do not ship. UPS express shipping methods do not deliver on weekends. Also, UPS does not guarantee delivery for express methods around holidays, and in the case of bad weather.

Please note that the shipping options you choose take effect on the day the item ships, not the day you order.

For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday. If you pay for next day shipping, you should receive it by Tuesday.

In some cases, the item you order may be found to be out of stock at the warehouse. We will ship your item as quickly as possible. This happens rarely, but due to fluctuating stock levels of popular products.

We cannot control delivery errors, especially if your address is not 100% complete.

17. Important Info for International Customers

Customs departments in each country often have regulations that should be investigated prior to placing orders; these may pertain to duty taxes and-or allowable items. Pipedream Products is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.

18. Order Online

1. Add products to your shopping cart from the web site.

2. Click on the View Cart or Check Out button to see and edit the items in your cart.

3. Click on the button that says, "Checkout".

4. Complete the online form:

5. After completing order you will get an invoice number and information on how to track your order.

19. Our prices are in $US Dollars only

Our prices are in $US Dollars only.

20. Pay by COD

We do not accept payments by COD.

21. Pay by Credit card

We accept Visa, Master Card, and American Express.

You can order with your credit card by Ordering online.

Your card is authorized when you place the order online and billed within 2 hours after that.

22. Pay by Debit Cards

We accept debit cards with the Mastercard or Visa logo on it ONLY.

Please do not include your PIN number. We do NOT want or need this to process your order.

23. Pay by Check

We can accept checks online from customers in the United States only.